Be My Eyes Service Connect: AI & Live-Agent Support for Blind & Low-Vision Customers

Because business is built on connections

Service Connect combines the best of AI and live-agent support to deliver a cutting-edge, multi-channel customer service tool for customers who are blind or have low vision.

Accessible customer experiences at scale

With tools like AI-powered image-to-text interpretation, one-way video calls, and two-way audio, Service Connect lets your service agents deliver real-time assistance. Seamless integration with major CX platforms and powerful analytics tools make it the ultimate tool for accessibility-driven customer support. 

Great tools for your service center agents and managers

The Be My Eyes Agent and Manager apps provide your teams with the tools they need to provide great service experiences for your blind and low vision customers. Live-video, call trend analysis and performance dashboards, all in one intuitive platform.

Business Benefits

Smarter tools. Better Insight. Lower Costs.

Boost agent effectiveness 

Give your agents the tools to handle inbound requests efficiently. 

Actionable insights 

Use metrics like call success rates and customer feedback to improve service quality.

Reduce costs

Provide exceptional, scalable service while lowering costs. 

eBook: The Business Case for Accessibility

This eBook explores the hidden opportunity for organizations to take another look at what they do for accessibility, and deep dives into the business case for investing in it for real business returns.

Trusted by

The logo features a stylized sun peeking over the horizon line, with "Accessible Pharmacy" elegantly inscribed below. Logo of the National Federation of the Blind featuring a unique pattern and the inspiring slogan "Live the life you want," embodying empowerment and self-determination. The image features the P&G logo crafted in dark blue cursive letters set against a clean white background, epitomizing simplicity and elegance.

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Frequently Asked Questions